Banco Nación implementó un sistema para reducir el tiempo de espera de sus clientes
El sistema puesto en marcha cuenta con una terminal de consulta colocada en el acceso a la entidad bancaria, al que se denomina “sistema de control de turnos”. Allí, y en pantalla digital, figuran dos opciones: una para atención en cajas y la otra para atención comercial. Una vez elegida una de esas opciones se abre un menú detallando qué tipo de operación se quiere hacer. Por ejemplo, caja de ahorro, cuenta corriente, etc.
Una vez que se eligió la opción, la terminal digital entrega un ticket con una letra y número de orden. El papel detalla las personas en espera, el día y hora de emisión. En el interior del banco los monitores marcan el llamado por letra y número, con un orden de prioridades que es supervisado.
El sistema ha generado muy buenos comentarios dentro del conjunto de clientes habituales, por la agilidad en la atención y la menor espera en una entidad que cada vez tiene más demanda por la diversidad de trámites que se canalizan.
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